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Köszönettel:Aszódi Éva
Dear Student!
A multinational company is looking for students who speak Dutch and English.
The student would be the interface between the customer contacting and the customer’s HR Department with any HR or Expense related queries.
The nature of the role is the same, however the variety comes with the calls/ e-mails.
Role and Responsibilities
• For improvement to HR Handle telephone calls and e-mail's queries
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer issues to Case Management SME when unable to resolve personally
• Log and track enquiries through to resolution using workplace processes and guidelines
• Communicate effectively to our customers on HR policy and processes, providing education where necessary
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
• Participate in information sharing with other members of the team. Identify trends and pass recommendations case management experts
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time.
• Log and track enquiries through to resolution using workplace processes and guidelines
• Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary
• Support other HRC Departments with Compliance Test or any other activities upon management request
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
• Ensure productivity and high level occupancy
• Follow business controls guidelines, corporate instructions and internal processes during work
Required
High School diploma/GED
Dutch: fluent
English: at least intermediate
