As a part of VKR Group VELUX is a Danish manufacturing company that specializes in roof windows, blinds and skylights. Recently VELUX has established its new Online Sales Organisation, which is responsible for all B2C online sales through its websites as well as Marketplaces.
For our dynamically growing Online Sales and Customer Support team we are looking for a
As Online Sales and Customer Support Representative, the employee needs to understand and meet the expectations of our online customers within the shortest possible timeframe in line with the strategic direction of the company’s related business unit. The main goal of the role is to increase sales by efficiently converting incoming leads from the websites and at the same time the employee also needs to provide excellent after-sales service with focus on our Dutch and Belgian markets.
As a roof window is a major purchase, most customers follow up their website experience with a telephone call. This contact is crucial to the customer experience and plays a vital role in ensuring the sales development of the web shop.
Please send Your CV and salary expectation to the following mailbox: Ez az e-mail-cím a szpemrobotok elleni védelem alatt áll. Megtekintéséhez engedélyeznie kell a JavaScript használatát.
Financial Operations Associate – Invoice processing – Dutch speaking - VOC00028B
Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.500+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as a:
Financial Operations Associate – Invoice processing – Dutch speaking
What you will do:
Process invoice corrections, ensure invoice is ready for payment, and deliver good quality performance
Post invoices which are not posted automatically and rebook invoices if incorrect entries are made
Resolve Local Market and/or vendor queries relating to invoices (internal and/or external) within Service Level Agreements
Take ownership of end to end issue resolution including root cause analysis
Inform query originator of expected time of resolution and/or provide regular feedback on status of resolution
Establish good understanding of the end-to-end process working closely with the relevant parties in other departments and operating companies
This position is for you if you have:
Intermediate English and Dutch language knowledge is a must (both written and verbal)
University/College degree or equivalent qualification, degree in Economics is an advantage
Strong Ms Office skills
Effective communication skills and customer service attitude
Self-starter, proactive personality
Why should you join us:
We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
Unravel your continuous process improvement mindset – new ideas are always listened to
Internal coaching/mentoring culture
Support of career aspirations and personal development
Possibility to work from home
Join us and start your journey because we’re at our best when you’re at yours!
Location : VOCH
Hungária krt. 40-44.
Budapest 1087
Job Type : Full-time
Employment Type : Permanent
Closing Date : Ongoing
Dutch speaking HR Advisor - VOC0001WO
Provide email advice / transactional service to all managers and employees, on all HR policy and process queries for the Netherlands
Maintain and support the administration of data using HR systems and processes
Execute HR administration activities, including maintaining the HR database and employee records
Actively seek and deliver continuous improvement through process and system efficiency
Maintain the HR System ( SAP) to ensure the information held within is accurate and up to date, and produce reports as required
Acts as the primary contact in the first instance for all line managers, employees providing a first class remote HR consultancy service on all HR policies and processes
Maintains relationships with other areas of HR to ensure effective end to end processes
Manage the resolution of queries, according to agreed service levels
Ensure that a high quality service is delivered
Fluency in Dutch and English is a must
Experience in SSC environment is advantage
HR experience is advantage
SAP R/3 HR experience is an advantage
University/College degree or equivalent HR qualification
Confident IT Skills (MS Office)
Good analytical skills, ability to work independently
We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
Unravel your continuous process improvement mindset – new ideas are always listened to
Internal coaching/mentoring culture
Support of career aspirations and personal development
Possibility to work from home
Join us and start your journey because we’re at our best when you’re at yours!
Location : VOCH
Hungária krt. 40-44.
Budapest 1087
Job Type : Full-time
Employment Type : Permanent
Closing Date : Ongoing
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.500 colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 150+ Vodafone Enterprise Customers around the world.
Join our team as:
In this role you will provide a remote advisory (email support) service across all employees and managers acting as the primary contact for employees, interfacing with Centres of Expertise and Business Partners and 3rd party providers. You would also be responsible to deliver back office support (contract management, organization management, SAP HR maintenance).
• Provide email advice / transactional service to all managers and employees, on all HR policy and process queries for the Netherlands
• Maintain and support the administration of data using HR systems and processes
• Execute HR administration activities, including maintaining the HR database and employee records
• Actively seek and deliver continuous improvement through process and system efficiency
• Maintain the HR System ( SAP) to ensure the information held within is accurate and up to date, and produce reports as required
• Acts as the primary contact in the first instance for all line managers, employees providing a first class remote HR consultancy service on all HR policies and processes
• Maintains relationships with other areas of HR to ensure effective end to end processes
• Manage the resolution of queries, according to agreed service levels
• Ensure that a high quality service is delivered
• Fluency in Dutch and English is a must
• Experience in SSC environment is advantage
• HR experience is advantage
• SAP R/3 HR experience is an advantage
• University/College degree or equivalent HR qualification
• Confident IT Skills (MS Office)
• Good analytical skills, ability to work independently
• We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
• Unravel your continuous process improvement mindset – new ideas are always listened to
• Internal coaching/mentoring culture
• Support of career aspirations and personal development
• Possibility to work from home
Join us and start your journey because we’re at our best when you’re at yours!
https://vodafone.taleo.net/careersection/2a/jobdetail.ftl?job=VOC0001NG&lang=en&sns_id=mailto
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.500 colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 150+ Vodafone Enterprise Customers around the world.
Join our team as:
Your main task would be manage and coordinate the back office & the front office team and evolve the service to deliver a high quality operational service to the business. Drive a culture of process improvement, a tight focus on data integrity and an excellent service to customers. Furthermore, your task is to provide an Advisory service across all employees, managers acting as the primary contact for employees interfacing with Centers of Expertise and Business Partners and 3rd party providers.
• Manage the work of the Dutch Vodafone HR Services Team and oversee their professional development
• Responsible for building and maintaining relationships with key stakeholders
• Accountable for ensuring that risks and issues are managed and escalated appropriately
• Manage and develop the team to provide centralised operations support and look for ways to improve process standardisation and continuous improvement
• Ensure data integrity within various HR systems (e.g. SAP, EIC, AQDB)
• Providing regular reports to the HR community and ensuring that the relevant KPI/SLA targets are met within the team
• Support and manage the successful implementation of new services/localizations/systems within the function
• Use relevant process improvement methodologies (e.g. Six Sigma)
• To build efficient and effective HR services, for all impacted employees / customers (monitoring NPS & SLAs).
• In addition, manage relationship with external supplier to ensure that the integrity of data in our HR system and scanned files is maintained and audited in line with required standards
• Intermediate Dutch and strong English language knowledge
• Extensive knowledge of HR processes, procedures and systems, specifically in a global multi-national environment is an advantage
• People management experience as Team Leader/Coordinator/ Senior HR team member
• Project management skills are advantage
• Strong organizational and communication skills
• Proactive, structured way of thinking
• Escalation management experience
• We provide work assets as laptop and mobile phone with Vodafone RED subscription
• Unravel your continuous process improvement mindset – new ideas are always listened to
• Internal coaching/mentoring culture
• Support of career aspirations and personal development
• Possibility to work from home one day weekly
• Strong relationship with stakeholders, visibility
• Development opportunities within people- and project management
Join us and start your journey because we’re at our best when you’re at yours!
https://vodafone.taleo.net/careersection/2a/jobdetail.ftl?job=VOC0001VC&lang=en&sns_id=mailto
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